Business & Money | Tuesday 4 July, 2017 4:07 am |

The Saudi Standards, Metrology and Quality Organization (SASO) regulations emphasis on energy efficiency and the importance of using qualified electrical products. Among the companies that apply SASO’s regulations and offer energy efficient qualified products is Al Salem Johnson Controls (YORK), which provides innovative energy efficient solutions, contributing to decreasing the electricity bills through smart air conditioning technologies, within standard specifications. (YORK) is recognized for its biggest aftermarket team across the Middle East as the company sees that periodical and precautionary maintenance attributes to energy efficiency.

“We are constantly developing our products with the latest technologies in the Heating, Ventilation and Air Conditioning (HVAC) industry, to meet the international standards and ensure energy efficiency. We are also enhancing our aftermarket services through a professional and highly qualified team of engineers and technicians. And one of our most important business features is applying the regulations of the Saudi Standards, Metrology and Quality Organization (SASO)”, said Dr. Mohanad Al Shaikh, CEO of Al Salem Johnson Controls (YORK).       

Al Salem Johnson Controls (YORK), formed its aftermarket team consisting of 1200 technicians, engineers and administration members, supported by a huge fleet of service vans across major cities in KSA. The team achieved great success, answering all customers’ requirements within maximum time of 72 hours.

The Al Salem Johnson Controls (YORK) strategy, is developing its customer care call center ensuring best quality services and the response within 3 rings, where it scored a 95% for customers’ satisfaction.

For better results and enhanced services, the company also linked its customers’ care center with the aftermarket department automatically, which contributed to smooth flow in between the two departments where the maintenance requests are placed and transmitted immediately to the aftermarket department. Accordingly, it will be scheduled within the technician’s calendar. All this resulted in customers’ satisfaction, confirmed by the survey that Al Salem Johnson Controls (YORK) conducted with “You-Gov”, one of the international Internet-based market research firms.  

The final accomplishments Al Salem Johnson controls (YORK) achieved was overcoming the challenges during year 2016 and recording a 50% sales on the residential units in comparison to 2015. It also doubled its sales on split ACs for the same period.